At Mind Body Pilates we take seriously the protection of our client’s privacy and we undertake to preserve the confidentiality of all information you provide to us.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected.
Personal information we may collect about you
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given us, in order to reply with information about our sessions.
In order to carry out our services effectively all of our clients are required to complete an enrolment form before joining one of our sessions. Some of this will be personal information relating to health, age, and contact information. It is important that you, our client, keep us up to date with all relevant health conditions and injuries. You can view and update the personal information we hold about you at any time, by contacting our website, or by email, or by telephone.
We may use your personal information in order to:
- communicate with you regarding an enquiry about our services
- provide you with our services in a safe and effective manner
- provide you with suggestions and advice on our services
Disclosure and sharing of your information
With your consent we may contact your health care provider, if applicable, such as your physiotherapist, osteopath or consultant. We will seek your consent to do this if we feel it will benefit you when attending our sessions. You would be entitled to see any such correspondence upon request.
We may also provide your personal information to an outside Pilates teacher if you attend a session that they teach on our behalf. This would include personal information relating to health, age, and contact information.
COVID-19 : In order to comply with the NHS track and trace we may be required to submit your contact details if another client attending the same class is diagnosed with Covid-19.
Retention period for personal data
We keep your personal information only for as long as required by us, which is seven years from the date of your last attendance at one of our sessions. This is to comply with the terms of our insurance providers.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- to track how you use our website
- to monitor the volume of traffic to our website
We may update this privacy notice from time to time as necessary. Any changes will be updated on this page.